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1.
Managing and improving service quality and delivery / L. Randall, M. Senior by Series: TQM practitioner series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Cheltenham, Stanley Thornes, ©1992
Availability: Items available for loan: Barclays Library (1)Call number: 658.562 RAN.

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2.
The role of the modern quality manager / Stephen J. Warwood by Series: TQM practitioner series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Cheltenham [England] : Stanley Thornes, 1994
Availability: Items available for loan: Barclays Library (1)Call number: 658.562 WAR.

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